ReadTheBook
Autocross Newbie
- Location
- Bay Area Smoke Hell
- Car(s)
- DVP Spektrm, MK4 R32
Unfortunately my wife creamed a curb in my car last week coming back home after we had our 3 year old in the ER all night long with a 105º fever unable to keep anything down. Those things are tip of the iceberg in the hell that was our week. I wasn't angry at all, shit happens (and had been that week), but I was very sad to see the damage.
I had just gotten new tires the previous week and my RSe12 Neuspeed wheels have been really great for the last 3 years. I reached out to Neuspeed to ensure their current Gunmetal offering was still the same color as I had because the color name seemed to change from when I ordered 3 years ago. Chatting with Anthony at Neuspeed was awesome and he informed me that the color hadn't changed (just the name) and that they offer a Road Hazard Replacement program for all of their wheels at 30% off retail cost + shipping.
This isn't something I've read about their wheels in the past on their site, forums, or Reddit, so I wanted to put it out there because I thought it's a pretty awesome perk to know that if you wreck a wheel you don't have to pay full cost for a replacement if you can't get it fixed dependably. I just shot them an email with a pic of the damage and told them my shipping address. They sent me a payment invoice I could click on via email and it was done. Had it the next day because they are in CA and so am I.
Additionally, America's Tire is also awesome and ordered me a replacement tire at no cost under their 30 day road hazard guarantee.
I had just gotten new tires the previous week and my RSe12 Neuspeed wheels have been really great for the last 3 years. I reached out to Neuspeed to ensure their current Gunmetal offering was still the same color as I had because the color name seemed to change from when I ordered 3 years ago. Chatting with Anthony at Neuspeed was awesome and he informed me that the color hadn't changed (just the name) and that they offer a Road Hazard Replacement program for all of their wheels at 30% off retail cost + shipping.
This isn't something I've read about their wheels in the past on their site, forums, or Reddit, so I wanted to put it out there because I thought it's a pretty awesome perk to know that if you wreck a wheel you don't have to pay full cost for a replacement if you can't get it fixed dependably. I just shot them an email with a pic of the damage and told them my shipping address. They sent me a payment invoice I could click on via email and it was done. Had it the next day because they are in CA and so am I.
Additionally, America's Tire is also awesome and ordered me a replacement tire at no cost under their 30 day road hazard guarantee.