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Infotainment Hardware and Software Updates

fantozzi.cz

New member
Here is the latest Software / Hardware (Europe) of the Infotainment System:
View attachment 256736
Massimo, my hardware version is 5H0035816J but dealer told me yesterday I have Discover Media only (in your chart there is Discover Pro). I am also not able to view map on AID display... My Navigation database is 21.2 and no updates available (no subscription to We Connect Plus). Is the update of Navigation database based on subscription to We Connect Plus? Thanx 😀
 

LMWT

Go Kart Newbie
Regarding the homescreen the manual says: "Touch the tile and keep your finger on the screen until an additional window opens." No matter how long I keep my finger on a tile there is NO additional window. I can only move the tile around.
The manual is not clear on this, they appear to confuse screens and tiles. On the Home screen you can only rearrange the tiles by touching, holding and move around - like your smart phone.

When on the Home screen and swipe to the next screen - at that point you can rearrange the functions shown by touching a function, holding and editing as desired (delete / add etc)
At that point touch the pencil / write symbol - this enables the creation of additional screens by touching the + symbol - a bit like creating shortcuts on the IS drop down menu.
I personally have four screens including the Home screen, you will find though that some if not all functions cannot be placed on multiple screens (that needs confirmation)

Initially, I had trouble setting up myself as primary user and using S-PIN, I reset / deleted everything and eventually got it right and works fine since then.

The software in my case and so many others was certainly infuriating - for over a year had to put up with errors appearing almost daily, the recent 1896 and IS software update fixed all that and although very late in the day, am now reasonably happy with the car 🤞🍀
 
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Massimo 2323

Go Kart Champion
Massimo, my hardware version is 5H0035816J but dealer told me yesterday I have Discover Media only (in your chart there is Discover Pro). I am also not able to view map on AID display... My Navigation database is 21.2 and no updates available (no subscription to We Connect Plus). Is the update of Navigation database based on subscription to We Connect Plus? Thanx 😀
Was your original hardware 5H0035816C with 166x and Discovery Media?
So before week 48 of 2020 there was only one hardware for Discovery Media and the Pro. To Differentiate these two versions they did so by changing settings in the software.
The 816B and 816C are the same hardware for both Discovery Media and the Pro while from week 48 of 2020 the Discovery Media has a different hardware 5H0035820x while the Pro still has 5H0035816x.
So in your case updating the infotainment to 1896 you still have the Discovery Pro hardware which is now 5H0035816J but it is programmed as Discovery Media.
You should be able to get the maps on the AID with a setting in the maps on the infotainment and then try pressing the View button until the map appears.
You only get the Navigation database updates if you have the We Connect Plus subscription.
You can do it manually by downloading the Navigation database file from VW (Link at bottom) and extracting it on to a Usb-c stick.
https://app-connect.volkswagen.com/mapupdates/en/download/#download
 

Massimo 2323

Go Kart Champion
I know that unless you are related to new CEO Oliver Blume then your chance of replacing the gateway are very very very slim...
Like many others who are still stuck on 16xx with various problems you will need to wait for the appropriate recall....
 

fantozzi.cz

New member
Was your original hardware 5H0035816C with 166x and Discovery Media?
So before week 48 of 2020 there was only one hardware for Discovery Media and the Pro. To Differentiate these two versions they did so by changing settings in the software.
The 816B and 816C are the same hardware for both Discovery Media and the Pro while from week 48 of 2020 the Discovery Media has a different hardware 5H0035820x while the Pro still has 5H0035816x.
So in your case updating the infotainment to 1896 you still have the Discovery Pro hardware which is now 5H0035816J but it is programmed as Discovery Media.
You should be able to get the maps on the AID with a setting in the maps on the infotainment and then try pressing the View button until the map appears.
You only get the Navigation database updates if you have the We Connect Plus subscription.
You can do it manually by downloading the Navigation database file from VW (Link at bottom) and extracting it on to a Usb-c stick.
https://app-connect.volkswagen.com/mapupdates/en/download/#download
Thank you Massimo for your reply but I am confused now 😀 My car contains: gesture control, voice control "Hello Volkswagen", Harman Kardon soundsystem...
How can I recognize if my system is Media or Pro??? Thanx
 
After 2nd try to reinstall 1896 (in VW Service) everything is fine now. No problems at all (knock, knock...)
It's great to hear. I hope mine will be fixed too next week. :)

The manual is not clear on this, they appear to confuse screens and tiles. On the Home screen you can only rearrange the tiles by touching, holding and move around - like your smart phone.

When on the Home screen and swipe to the next screen - at that point you can rearrange the functions shown by touching a function, holding and editing as desired (delete / add etc)
At that point touch the pencil / write symbol - this enables the creation of additional screens by touching the + symbol - a bit like creating shortcuts on the IS drop down menu.
I personally have four screens including the Home screen, you will find though that some if not all functions cannot be placed on multiple screens (that needs confirmation)

Initially, I had trouble setting up myself as primary user and using S-PIN, I reset / deleted everything and eventually got it right and works fine since then.

The software in my case and so many others was certainly infuriating - for over a year had to put up with errors appearing almost daily, the recent 1896 and IS software update fixed all that and although very late in the day, am now reasonably happy with the car 🤞🍀
I figured this out myself after watching a youtube video explaining the infotainment system :)

Even after 1896 I had a few Travel and Emergency Assist warnings with the annoying sound. I read that a couple of guys had this as well and it was resolved with a replacement wheel with cabling.
 

Massimo 2323

Go Kart Champion
Thank you Massimo for your reply but I am confused now 😀 My car contains: gesture control, voice control "Hello Volkswagen", Harman Kardon soundsystem...
How can I recognize if my system is Media or Pro??? Thanx
Do you ever have the VW maps on both displays at the same time? If not then you have the Media.
 

fantozzi.cz

New member
Do you ever have the VW maps on both displays at the same time? If not then you have the Media.
No, only on 1 at the same time - so this is the proof I have Discover Media only - thank you Massimo.
Now I am giving it up because there is so many options in VW DiscoverCare to update Discover Media (Gen 2) Maps and no description what Region is used in infotainment system now. I can choose (for Czech Republic): Europe 3, Europe DL1, Europe DL2, Europe DL4, Europe AS.

If I understand it correctly - I have 2 options to update Navigation database (now 21.2) - am I right?
1) online via OTA from the car (I have to pay for subscription to We Connect Plus)
2) offline via VW DiscoverCare (via USB stick) - for free???
 

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Massimo 2323

Go Kart Champion
No, only on 1 at the same time - so this is the proof I have Discover Media only - thank you Massimo.
Now I am giving it up because there is so many options in VW DiscoverCare to update Discover Media (Gen 2) Maps and no description what Region is used in infotainment system now. I can choose (for Czech Republic): Europe 3, Europe DL1, Europe DL2, Europe DL4, Europe AS.

If I understand it correctly - I have 2 options to update Navigation database (now 21.2) - am I right?
1) online via OTA from the car (I have to pay for subscription to We Connect Plus)
2) offline via VW DiscoverCare (via USB stick) - for free???
That is correct👍.
 

LMWT

Go Kart Newbie
Hi Massimo 2323

I'm a bit confused about which Discover software I have!
Before the 1896 and IS software update the Navigation Database was 19.7, after the update it showed as 22.3, since then it has updated in several steps to 22.6
Following the 1896 and IS update I have Nav maps in one display only which is great - don't see the need to have them in both displays at the same time, although it would make it more convenient to set up a journey.
I have had the same software update in the last few weeks - about four times, all have downloaded and installed to completion - Digital Manual, small improvements and error prevention.
I don't have a We Connect Plus subscription.
How can I find out which Discover software I have or what the story is re. map updates :confused: Car is January 2021 Style model - 1st attached shows system info just prior to 1896 / IS update, 2nd and 3rd just after and latest.
 

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fantozzi.cz

New member
Hi Massimo 2323

I'm a bit confused about which Discover software I have!
Before the 1896 and IS software update the Navigation Database was 19.7, after the update it showed as 22.3, since then it has updated in several steps to 22.6
Following the 1896 and IS update I have Nav maps in one display only which is great - don't see the need to have them in both displays at the same time, although it would make it more convenient to set up a journey.
I have had the same software update in the last few weeks - about four times, all have downloaded and installed to completion - Digital Manual, small improvements and error prevention.
I don't have a We Connect Plus subscription.
How can I find out which Discover software I have or what the story is re. map updates :confused: Car is January 2021 Style model - 1st attached shows system info just prior to 1896 / IS update, 2nd and 3rd just after and latest.
How did you update Navigation database without We Connect Plus subscription?
 

LMWT

Go Kart Newbie
How did you update Navigation database without We Connect Plus subscription?
Hi fantozzi,

We Connect Plus is a paid subscription (€149) which I don't have, I had the free 1GB data from Cubic Telecom which has now been used up. Just wondering, does standard We Connect have any free period of updates after being activated?
I haven't noticed any reference to Nav database in the OTA updates issued so far!
 
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