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Mk8 golf software update

Km1986

New member
Is anyone having issues with their infotainment system,
Mine has shut down twice now,
Apparently it needed a software update through the dealership!

I’m just wondering is this common?
I’d heard via google this is common with mk8 golf. (Faulty software issues)
 

oakserver

New member
Yes, I've had this as well, it seems to have rebooted completely 3 times in one hour today. Really annoying. It happened whilst using Google maps on iOS 14 car play, was wondering if it was the new CarPlay causing it to crash?
 

Km1986

New member
Thanks.
my infotainment system needs replaced altogether now. They’ve to order it.
I’m not a happy bunny. Vw head office are currently working with me to maybe let me get an exchange to a different model vw.
Thanks again
 

oakserver

New member
Wow that’s a bit drastic. At least they are taking it seriously and trying to resolve it. When you say another model do you mean moving completely away from the Golf.

It concerns me if they are not working on fixing the bugs. The Golf 8 has been out a while now you would think updates would be released to rectify the problems.

Apart from reboots did you have any other symptoms? Once even the dashboard went off when the infotainment crashed!

Ive had the car for nearly a month now and have to say I’m not impressed. Have my first dealer appointment next week while they take it in for repair. Might mention your experience. Just hope the new infotainment works for you.
 

Km1986

New member
Yeah, to be fair the dealership are working with me, The first time this happened, they says it needed a software update just.
However second time round the service team advised it needs replaced, The sales man said it costs “several thousand pounds “. As you said, At least they’re taking it seriously.
Tbh, I’ve opted for a new model altogether, As I’ve just lost all heart in the digital golf. its been with them since last Tuesday, so one week later , They did provide courtesy car too.
 

Km1986

New member
My infotainment system failed to load up altogether. No sat nav, radio, nothing.
I cuddnt understand it. I’ve had mine three months now.
I quite like the vw Arteon. (A used one).
head office are trying to see if the figures add up etc.. hopefully it works out. Tbh, I see vw having nothing but trouble with the digital golf
 

oakserver

New member
My infotainment system failed to load up altogether. No sat nav, radio, nothing.
I cuddnt understand it. I’ve had mine three months now.
I quite like the vw Arteon. (A used one).
head office are trying to see if the figures add up etc.. hopefully it works out. Tbh, I see vw having nothing but trouble with the digital golf
Exact same problem for me now, no satnav or radio. Nothing loads - just 'Loading settings' on the screen that never ends. You seem to be a step ahead of me. What the next steps for you then Km1986?
 

Km1986

New member
It failed to load even for the service team at my vw dealership, They tried everything, In the end, they said the whole thing needs replaced.

in the end they took the car back, Cancelled my contract, And let me pick a new car. I opted for the vw Passat!

they did say they were having teething problems!! But I was the first one who’s wouldn’t turn on altogether.

they’re fantastic to deal with, You shouldn’t have any problems. Hopefully you get sorted too. :))
 

Stevep33

New member
After a few issues with spurious error messages flashing up, after 10 days my Infotainment went down and now I have nothing! I now have to wait 2 and a half weeks before the dealership can get it in. I'm not happy. Surely this should be a priority with a car only 10 days old.
 
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