Why would i take that as a dig, i'm not making their schedules lol.
I will say that your waiting time is extraordinary even in the current climate. The "average" appears to be 11-14 months from order to delivery, you're at 16 months already and don't even have a build date yet. One thing i do find odd though is the dealership you mentioned: Bristol Street Motors isn't a VW dealership, nor do they even offer (new) VWs on their website. They also don't run the "approved used" stuff for VW either, so while it might not be a pecking order issue, it could be that franchise dealerships get priority. I'm not entirely certain how it works, but it appears that the order isn't with Bristol Street Motors, but Vertu Motors? The BSM website redirects to Vertu if you look for VW under "other manufacturers". Which opens the possibility that someone sat on your order - and even if not, Vertu again isn't a franchise dealership. Our order is with Sinclair VW, and i'd wager that rayaans is with a franchise dealership as well.
We can argue whether or not that's fair, pretty sure you'd argue that it's not (i'd too in your situation) - i personally think that it normal business to prioritise your own dealerships over third party dealerships. Which of course sucks for you, but it is what it is.
Not even trying to knock you down here, the delivery "date" you got is worthless too without confirmed build week. There's no way to judge the delivery date without (it's barely possible WITH the confirmed build week even, since there's delays possible between any of the steps of the build, i think it's eight steps?), since the build dates are so volatile. What i'd do if i were you is to contact BSM or Vertu (ask Lex where the order exactly was placed and chase it down), and get the commission number as well as a screenshot of the order in their system. It tells you when the order was placed.
By volatile build dates i mean this (this is our order in their system):
View attachment 265551
We had build dates ranging from week 45, to week 12 in 2023, settled out at week 46 (which is the coming week). You want this screenshot, plus one of the "Dates" section, if only to rule out that between Leasing company and multiple dealerships, nobody sat on the order for a month or two before placing it. Can't tell you where to get it, though, got to chase that down.
edit: that screenshot is from august this year, btw.