Up until now I have assumed that this was a common issue which would eventually be fixed with a software update. But on searching forums I now wonder whether I am the only one with this problem.
I can pair my phone successfully with the Infotainment system, but probably more than 50% of the time when I first use the car, the phone does not automatically connect. I don't have to re-pair, but I do need to click on connect and then select my phone from already paired phones (mine is the only one paired). Sometimes it does automatically re-connect, but more often it doesn't. I think that this a safety issue because if I don't check whether the phone is connected before driving off and then receive a call, I have to try to connect the phone while driving in order to answer.
Whenever I've had the use of a courtesy Golf 8 (many times!) I don't get this problem. Having said that, the courtesy car is a Golf 8 Life whereas mine is a Style. I should mention that I have the Pro version of Discovery Media.
Has anyone else had this problem?
I first got the dealer to look at this back in November. They determined that the issue was not with my phone (and in fact I've changed phones since then - still a problem). This was referred to VW technical but since then nothing has come back.
I made a complaint to VW customer services about this (and other issues still outstanding) and they've assigned a customer care agent to investigate. So far not impressed. He's gone on holiday a few days after being assigned and was not able to talk to the dealer's technician until just before he went off so I don't know what progress. But his initial discussion with me was to question whether the issue was with my phone. This is 4 months after the dealer established that it wasn't the phone. Anyway, he's back next week so I'll see where he has got to since talking to the dealer technician.
I am on software version1666 and I believe there is a 1668 version available. This is another thing I complained about because the dealer wouldn't consider investigating whether there was a relevant software update without VW instructing them to do so.
I can pair my phone successfully with the Infotainment system, but probably more than 50% of the time when I first use the car, the phone does not automatically connect. I don't have to re-pair, but I do need to click on connect and then select my phone from already paired phones (mine is the only one paired). Sometimes it does automatically re-connect, but more often it doesn't. I think that this a safety issue because if I don't check whether the phone is connected before driving off and then receive a call, I have to try to connect the phone while driving in order to answer.
Whenever I've had the use of a courtesy Golf 8 (many times!) I don't get this problem. Having said that, the courtesy car is a Golf 8 Life whereas mine is a Style. I should mention that I have the Pro version of Discovery Media.
Has anyone else had this problem?
I first got the dealer to look at this back in November. They determined that the issue was not with my phone (and in fact I've changed phones since then - still a problem). This was referred to VW technical but since then nothing has come back.
I made a complaint to VW customer services about this (and other issues still outstanding) and they've assigned a customer care agent to investigate. So far not impressed. He's gone on holiday a few days after being assigned and was not able to talk to the dealer's technician until just before he went off so I don't know what progress. But his initial discussion with me was to question whether the issue was with my phone. This is 4 months after the dealer established that it wasn't the phone. Anyway, he's back next week so I'll see where he has got to since talking to the dealer technician.
I am on software version1666 and I believe there is a 1668 version available. This is another thing I complained about because the dealer wouldn't consider investigating whether there was a relevant software update without VW instructing them to do so.