Maturedriver
Go Kart Champion
Dear SimonGC,
Why have VW Customer Services appeared to be more accommodating to you than to me? I wrote to them on Monday of this week about the ACC confusing KPM with MPH. Rightly or wrongly I did mention VW Forums and the Telegraph article. This is the reply I got :-
‘Dear Mr -
Thank you for getting back to us.
Unfortunately, we cannot comment on the current issues you are experiencing with your Golf. We can only comment on diagnosis information provided to us by a member of our Approved Retailer Network. I apologise for any disappointment this may cause.
The content of internet forums is often based on personal opinions, rather than facts established by diagnosis of the vehicle from an approved Volkswagen Retailer. It is for this reason that we would offer no comment on the content of such forums.
As here at Volkswagen UK we are unable to see you or the vehicle, we rely on our Approved Volkswagen Retailer Network to investigate any issues for you, using their wealth of experience and knowledge combined with their advanced diagnostic equipment to identify the cause of your concern.
Contact details for all Volkswagen Approved Retailers can be found via the link below:
www.volkswagen.co.uk/find-a-retailer
I hope this information proves useful and thank you for contacting Volkswagen UK.
Kind regards’
I was not impressed with this reply. The reference to ‘personnel opinions‘ made my blood boil. They obviously dismiss forums and the press in general. Needless to say I haven’t received a response from my VW dealer. Obviously from your correspondence with VW Customer Services there is currently no cure but it would be good to be in the loop for when a fix is available.
Why have VW Customer Services appeared to be more accommodating to you than to me? I wrote to them on Monday of this week about the ACC confusing KPM with MPH. Rightly or wrongly I did mention VW Forums and the Telegraph article. This is the reply I got :-
‘Dear Mr -
Thank you for getting back to us.
Unfortunately, we cannot comment on the current issues you are experiencing with your Golf. We can only comment on diagnosis information provided to us by a member of our Approved Retailer Network. I apologise for any disappointment this may cause.
The content of internet forums is often based on personal opinions, rather than facts established by diagnosis of the vehicle from an approved Volkswagen Retailer. It is for this reason that we would offer no comment on the content of such forums.
As here at Volkswagen UK we are unable to see you or the vehicle, we rely on our Approved Volkswagen Retailer Network to investigate any issues for you, using their wealth of experience and knowledge combined with their advanced diagnostic equipment to identify the cause of your concern.
Contact details for all Volkswagen Approved Retailers can be found via the link below:
www.volkswagen.co.uk/find-a-retailer
I hope this information proves useful and thank you for contacting Volkswagen UK.
Kind regards’
I was not impressed with this reply. The reference to ‘personnel opinions‘ made my blood boil. They obviously dismiss forums and the press in general. Needless to say I haven’t received a response from my VW dealer. Obviously from your correspondence with VW Customer Services there is currently no cure but it would be good to be in the loop for when a fix is available.
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