I think VW’s servers have been playing up over the last few days. Some Mk8 owners (like me) have reported the car losing connectivity (globe on top right of infotainment screen greyed out) and then reconnecting after a day or so. Others have additionally reported being logged out as Primary User.
I suggest:
- Switch on ignition and see if you are logged in as the Primary User or a Guest User - it will probably indicate this on the startup screen, but if not go to Home / Users to check.
- If you’re logged in as a Guest User, then the car will probably not be connected to VW servers (globe greyed out). This is because, in Guest User mode, privacy settings default to most restrictive each time the vehicle is started, which prevents connection.
- To fix this you’ll need to set Privacy to least restrictive (share my position) and that should force the car to connect after 30 seconds or so (globe showing white). You can set Privacy in the Users menu.
- Once the vehicle is connected, you can try to log in as the Primary User. Hopefully, that option will be available to you in the User Menu. But if not, you may need to add yourself again as the Primary User (you’ll need both sets of keys to do this).
Hope this helps a bit, and good luck....
