MAlby7
Oval Newbie
- Location
- Toronto, Canada
I'm in the market for a new car and was considering a MKV GTI or Jetta. So on the way home my dad passes by the Dealership closest to me and asks one of the salesguys for a quote on a 2.0T Jetta fully loaded. The guy hands my dad his business card and tells him at the exact same time that he will have to get someone else to do it because he's not quite sure to work out a lease. My dad looks at him and then down at his business card which reads "Sales and Leasing Consultant". This is the same guy who I asked a week ago about all the acronyms that VW uses for their traction control systems and he told me I could find out what each system does while searching vwvortex. So anyways my dad comes home and we figure that the guy doesn't know shit about his product.
After dinner we go back (my dad and myself) and want to test drive the Jetta. It was around 7:30pm or so. Another salesguy helps us and replies to our test drive request; "I'm sorry sir, but our insurance company will not let us allow customers to test drive vehicles in bad weather or when it's dark". Right then and there we knew that this dealership is very Mickey Mouse and are not interested in selling a vehicle. As we're leaving a Jetta pulls in from a test drive with a dealer plate on it and a customer driving. That is complete BS.
I was furious that I wasted my time going to the dealership and receiving the treatment we did. My question would be; is writting a complaint letter to VW of Canada and sending a copy to the dealership head guy a complete waste of time or should I pursue it?
After dinner we go back (my dad and myself) and want to test drive the Jetta. It was around 7:30pm or so. Another salesguy helps us and replies to our test drive request; "I'm sorry sir, but our insurance company will not let us allow customers to test drive vehicles in bad weather or when it's dark". Right then and there we knew that this dealership is very Mickey Mouse and are not interested in selling a vehicle. As we're leaving a Jetta pulls in from a test drive with a dealer plate on it and a customer driving. That is complete BS.
I was furious that I wasted my time going to the dealership and receiving the treatment we did. My question would be; is writting a complaint letter to VW of Canada and sending a copy to the dealership head guy a complete waste of time or should I pursue it?