So you're confirming the bad experiences people had with the reasons for those experiences. What people are saying is that you should have been upfront about your businesses issues and stopped taking money for things that you couldn't deliver, even if they were outside of your control. That's it. Bad stuff can happen to good people, we all get that, but as a business, you should have adjusted, been upfront, and stopped doing etunes if you couldn't support them. Coming in here and throwing shade on those that had a bad experience doesn't help your business moving forward.
I don't know this company from Adam, but I've been in a lot of automotive communities.
This tends to happen when people who really do love the vehicles try their hand at bringing what they have to offer to the community. The intent is almost always pure.
The problem is, they don't know how to manage a
business, and as things pile up, so does procrastination and denial. That can build bitterness and distrust, but there's rarely any genuine ill will behind any of it.
It's not a unique circumstance at all, really, and I wish there was a way for people to just restart the game; because if they
could, they'd do a better job next time or license the IP to someone who can. We've all made the same mistakes, but we weren't standing on a soap box at Disney Land when we made them. Life forgot our mistakes, but the web never forgets these.
With money out the door, though, there's no real way to press "reset".