Sawgrass Ford takes its customer service reputation very seriously. Although the customer’s vehicle was fixed by driving at a high RPM, our dealership does not condone the language or the specific method used to solve the issue. I shook the customers [sic] hand and thanked him for bringing this to my attention. The technicians involved were dealt with, and the customer asked for some unrelated goodwill.
Further to this, Sawgrass Ford has posted the following message on its Facebook page:
“To the customer on the video, we sincerely apologize, we would like to extend you the offer of purchasing your car at retail price, allowing you to keep the aftermarket parts.”