I have a similar problem in my new Golf eHybrid. The globe has been greyed out but is now white again and I can connect via the iPhone app. However, when trying Alexa, she reports that there is no Internet connection. I have tried via the one month trial with CubicTelecom as well as WiFi. I did get it to work once but never again. I also cannot get the Internet Radio to work which I assume is because of the same problem. Has anyone had this particular sub-set of the connection problems?