Niebeendend
Ready to race!
VW response:
I guess I will call the service manager and see what they say.
Dear Niebeendend,
I am sorry to heart that you are having issues with the A/C in your GTI.
The Climatic A/C is standard in all trim packages of the 2012 GTI. Your vehicle is equipped with this feature.
Based on what you’ve described, the best resource to assist you with the operation of the Climatic A/C is your VW dealership. They have the training and equipment to diagnose the concerns you’re having and recommend the next step to getting it repaired. Our staff at the Customer CARE Center is not technically trained or physically with your vehicle to properly assess your concerns.
If you’d like, Customer CARE can follow up on the diagnosis to ensure this matter is addressed. Please reply with your appointment date. We’ll assign your case to a Regional Case Manager who will contact the dealership and follow up with you.
If you need help locating your local dealer, you can find one here: http://www.vw.com/portal/en/dealers?context=Global.
Please know our Customer CARE Center is at your disposal Monday through Friday 8 AM to 6 PM, local time, at (800) 822-8987. Our website, www.vw.com, has a dealer locate tool on the Home page.
Sincerely,
Amber H.
Customer CARE Advocate
I guess I will call the service manager and see what they say.