Happened to me last year with my Mk7.5. No sooner had I paid for another year and some low lifes stole the car.My car was 3 years old on the 20th October. That evening both WeConnect and My Volkswagen was turned off. It will cost £129 a year to turn it back on. I will not bother.
I am having the same issue! I had the climate in the new APP, then it disappeared. In the old app is there...
Heating works
I’m on 2.19.1 as well. Heating/ entilation still operating.I am having the same issue! I had the climate in the new APP, then it disappeared. In the old app is there...
I am having the APP with version 2.19.1. May I ask you which version are you using ?
I was thinking also to send an email, but since you tried, I might skip it...I’m on 2.19.1 as well. Heating/ entilation still operating.
I’ve tried emailing vw but all get returned undelivered. I think this is my last VW after five in a row.
This is 3.0.36 (android). I will not updated itself, I have to remove old one at first.I am having the same issue! I had the climate in the new APP, then it disappeared. In the old app is there...
I am having the APP with version 2.19.1. May I ask you which version are you using ?
Departure times should give access to auxiliary heating/ventilation. works on mine.With the new 2.19.1 update my climate functions are gone. I have sent an email but still no reply.
View attachment 294396
I think we all agree this app needs a really thorough overhaul before WeConnect is turned off. It really is rubbish. As is the fact that VW publish an email address that can’t be contacted.Excatly, departure time is a workaround to make it work, but that not solving the issue.
Also the Driving Data are working for me. It redirect to the Website , which for me it is not very friendly , but it is working
I have same issue with the new app. Driving data link gives a coding error. {"error":"invalid_request","error_description":"Mismatching redirection URI"} Yet the We Connect app,is working ok. Not looking forward to them switching We Connect off this week. They need to keep it running till new app is sorted.Yes! latest update has got the heating back on. But still no Driving data (just get error messages) and lots of other stuff from WeConnect that's no longer available.
But a glimmer of hope that VW are on the case.
Interesting that the more they fix My Volkswagen app, the more it looks just like WeConnect.