I'll tell you about my case: A year ago they changed my steering wheel because I had problems of all, Parking, Travel Asist, Emergency Call etc the problems went away and in the last update the 1941 the failures Travel Asist and Emergency Call have returned, and for what I read here its the steering wheel again, or maybe only the module, its true? Because its desesperating….
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Travel assist and emergency assist errors
- Thread starter Massimo 2323
- Start date
I had a VW Tiguan R Line 2.0 150 DSG (71 plate) - it was on lease for 15 months then travel assist currently unavailable kept pinging every 30 seconds for 2 hour journeys, I couldn't turn it off, was quoted 5 month wait for replacement steering wheel ( as advised by their TPI Notice) anyway long story short, I googled it, found out that it was a known issue since 2020 got evidence on many forums, for different models of VW as well suffering the same fate, refused to collect the car and kept their courtesy car until I got a replacement which was a different manufacturer and manual (which I deeply regret), I paid for extras on the vehicle the originally said I couldn't have the money back for the extras (extras weren't included in the lease and a contract should have been formed for the extras- which didn't happen) so I wrote to the dealership HQ and then they informed me it had gone to VW Compliance awaiting their response, response was; no liability admittance agreement for the money back. I agreed because I couldn't be bothered to take it further and got the result I wanted which was over £1000 back. Easier with a lease because they act as a third party and have responsibility too.The Golf MK8 launch was initially delayed for months due to software issues, they obviously couldnt fix it so decided to release the car anyway - just had to get it into the market! Sounds like Ford and British Leyland back in the day - released cars of crap design and the public were left with the cost of constant repair bills which kicked in just after the warranty ran out.
I would love to know if there is anybody out there who actually rejected their MK8 under consumer laws and went for a refund, compensation or maybe areplacement or some other agreement.
A good question! what if the issues are not resolved and an owner wants to trade in / up to another make of vehicle.
Anyway I've recently placed an order for a Mk8 Golf R-line 2.0 150 DSG, thankfully the travel assist doesn't come as standard and as I know this to be an issue I chose not to have it on the car (not paying for something I know can cause a fault), had the vehicle as basic as I could tbh.
The Tiguan would ping if the steering wheel was turned, as soon as the engine was on, when heated seat and or steering wheel function was used.
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New failures! My dealer told me today that VW changes my Travel Asist front sensor (behind the frontal VW logo) and the DSG gearbox level…will see
New failures! My dealer told me today that VW changes my Travel Asist front sensor (behind the frontal VW logo) and the DSG gearbox level…will see
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I'm getting a new steering wheel tomorrow but since updating the firmware ota last weekend the bongs have been constant and every time I turn the wheel.
It looks like others who have updated have had the bongs come back and even those who have had a new steering wheel.
So what's the odds of me getting a new steering wheel tomorrow and a firmware update coming in the next few months to set it all back off again?
I wonder what the percentage is of mk 8 owners who have been effected by these bongs.
It looks like others who have updated have had the bongs come back and even those who have had a new steering wheel.
So what's the odds of me getting a new steering wheel tomorrow and a firmware update coming in the next few months to set it all back off again?
I wonder what the percentage is of mk 8 owners who have been effected by these bongs.
Ordered a new Mk8 without Travel assist and Emergency assist, because I couldn't cope with the constant bongs on the Tiguan. It's a well known fault/issue otherwise they wouldn't have a 'remedy' in place. Gutted as I loved my Tiguan but I like the R-line and it came standard on it. Thankfully it was an additional option on the golf. 'would you like bings and bongs for an extra £170' .... ' no thank you'
My dealer tell me today that still failing and have to change the alternator too. Im suprised with this VW service is too fast but Im skeptical about this problem…
After having changed this he continues to do it, I have detected that he does it especially when turning at low speed, for example, inside a parking etc.
Maturedriver
Go Kart Champion
Since getting my 2020 GTE I have had more than my fair share of software issues requiring at least 6 visits to the dealer for software updates, plus a new steering wheel and various modules. For several months the car has been behaving itself but yesterday the warnings and bongs started again saying SOS and Travel Assist were not available. Then the orange warnings would disappear only to return complete with annoying bongs. Time after time after time 
. I think it might happen more often when turning the steering wheel. Surely I won’t require another bloody steering wheel?
. I think it might happen more often when turning the steering wheel. Surely I won’t require another bloody steering wheel?
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There are a few forum members on the Golf R forum (VWROC.com) that have had more than one steering wheel. I think one guy is on his third!Since getting my 2020 GTE I have had more than my fair share of software issues requiring at least 6 visits to the dealer for software updates, plus a new steering wheel and various modules. For several months the car has been behaving itself but yesterday the warnings and bongs started again saying SOS and Travel Assist were not available. Then the orange warnings would disappear only to return complete with annoying bongs. Time after time after time
Massimo 2323
Drag Racing Champion
Well I am on my second steering wheel so there you go. Hoping this new steering wheel finally fixes the problem.
Not sure about out of warranty, but if you buy VW Approved Used you get a fresh 2-year warranty. I did this (bought at 2021 golf this year) and the dealer has just upgraded the software to version 1941 for free, under the warranty.
Interested in this too - this has just started to occur after my last service and MOT and the warranty has just expired a couple of weeks ago. If it makes any difference, its a Style, and my steering wheel is non-heated and has the proper buttons, not the capacitive touch ones...
I did think about grabbing the extended warranty, but even the comprehensive cover notes in the exclusions:
"- Wiring and connections (including HT leads and aerial coaxial cables)" (So I can see the dealer charging for any wiring looms...)
Also in general exclusions:
"Design Faults and Recalls – If any components of your vehicle have an inherent design fault or is recalled by its manufacturer, the component which is the subject of the design fault or recall is not covered by this warranty. " This seems like a design fault so I can see them trying to wiggle out of it on this, too...
So, I'm torn as to whether it's worth £300 for the extended warranty for a year as it seems there's wiggle holes to get out of fixing this under those terms, and, as there's several TPI's out on this, whether I'm entitled to any form of remediation out of warranty?
Yes, if you can prove they are aware of the fault before manufacturing your vehicle (plenty of evidence on forums out there) so the fault is known but they continue to manufacture therefore they are liable to carry out remedial as per UK Consumer Rights Act.
I suspect that may be the issue - manufacture was October 2020, so before the issues arose, I think? or was this known about earlier in 2020?
Any specific bit of Consumer Righrs Act I should be referring them to/quoting?