stinkykitten
New member
What do you mean free? My car is not new I got it from a approved dealer? If it's free what do I tell the dealer? Thank you sorry I am stupid when it comes to this stuff
8
Travel assist and emergency assist errors
- Thread starter Massimo 2323
- Start date
Hi, It deppends of wich country you are in for the warranty and the warranty that your dealer has given to you, in Europe is 3 years included since the first Enrollment
Update on my travel assist woes, took it in for a service (1st & last at dealer lol) enquired If it needed any recalls etc and it did so they kept it overnight to do this. Went to pick it up after the it’s ready call and it immediately came up with the travel assist warning as it was being brought out to me !! so took it back in to plug it in Again 30 mins later came back and said keep courtesy car needs more investigation lol. Had courtesy car for about a week got the call Thursday to say it needs a new steering wheel 
. Anyway they’ve ordered a new one it’s on back order tho so god knows how long that will take. So hopefully this will solve all the error warnings that come up Now but keep you posted. Oh and it’s a free fix too 
. Anyway they’ve ordered a new one it’s on back order tho so god knows how long that will take. So hopefully this will solve all the error warnings that come up Now but keep you posted. Oh and it’s a free fix too Also just to mention mine was a Cat N tooUpdate on my travel assist woes, took it in for a service (1st & last at dealer lol) enquired If it needed any recalls etc and it did so they kept it overnight to do this. Went to pick it up after the it’s ready call and it immediately came up with the travel assist warning as it was being brought out to me !! so took it back in to plug it in Again 30 mins later came back and said keep courtesy car needs more investigation lol. Had courtesy car for about a week got the call Thursday to say it needs a new steering wheel
Under VW’s 3 year new car factory warranty, parts replaced under warranty are covered for the remainder of the warranty period - see screenshot below of the relevant section from the new car factory warranty T&C’s.
As @Lewb has said, genuine parts that are paid for by the customer have a two year warranty.
Screenshot referred to above (new car warranty T&C’s from VWUK website at the link below);
https://www.volkswagen.co.uk/en/own...n/warranties-and-insurance/new-car-terms.html
Eric of Ayr
New member
Exactly same fault with mine, I have bought extended warranty so will be interested kin their reaction - what has happened to you?
DenverPete
New member
Well, it's been a while since I was on this forum but during the period of my 25 months & 17 days wait for my GTE (who's counting!) I'm now back with two (2) ongoing problems. I should say that I only took ownership in September 2023, so very young.
1. I have encountered a number of messages all related to loss of sensor. I am now told it may require a new steering wheel. It's going in in early April for 3 days with curtesy car supplied. Then I asked "do you have a steering wheel in stock if require" answer no but is will only take two (2) days to get one. I've heard that before!
I am grateful for all your comments on this subject and let you know what happens.
2. I have had a number of occasions, when I have tried to access keyless entry and it failed. My car is parked in a carport up to a wall on the drivers side. My access & egress is via the passenger door.
When this fails I have had to access the car via the tailgate, drop the rear seat and crawl through to initiate the unlock switch on the drivers door. (it's just as well I'm fit and agile!). This works & unlocks the doors.
I believe the problem is the 12V battery volts are low. On measuring the voltage on a number of occasions it is about 11.7V. I have carried out checks on charging with both the Combustion engine (Hybrid mode) and the Electric Mode. Both of these systems immediately display a voltage of 14.5V at the battery terminal (the tags under the bonnet). To me this indicates 1 of 2 things. The battery is faulty and not holding a charge or there is a drain on somewhere in the system.
Anyone got any helpful thoughts.
Denver Pete
1. I have encountered a number of messages all related to loss of sensor. I am now told it may require a new steering wheel. It's going in in early April for 3 days with curtesy car supplied. Then I asked "do you have a steering wheel in stock if require" answer no but is will only take two (2) days to get one. I've heard that before!
I am grateful for all your comments on this subject and let you know what happens.
2. I have had a number of occasions, when I have tried to access keyless entry and it failed. My car is parked in a carport up to a wall on the drivers side. My access & egress is via the passenger door.
When this fails I have had to access the car via the tailgate, drop the rear seat and crawl through to initiate the unlock switch on the drivers door. (it's just as well I'm fit and agile!). This works & unlocks the doors.
I believe the problem is the 12V battery volts are low. On measuring the voltage on a number of occasions it is about 11.7V. I have carried out checks on charging with both the Combustion engine (Hybrid mode) and the Electric Mode. Both of these systems immediately display a voltage of 14.5V at the battery terminal (the tags under the bonnet). To me this indicates 1 of 2 things. The battery is faulty and not holding a charge or there is a drain on somewhere in the system.
Anyone got any helpful thoughts.
Denver Pete
Maturedriver
Go Kart Champion
After several months without any warnings appearing they have returned with a vengeance. Bongs and warnings including Travel Assist, SOS etc not working is driving me nuts. They appear, then go, then reappear. Turning off at junctions or going round roundabouts seems to set them off which implies that I need another bloody steering wheel. Although I have an VW extended warranty I fear, unless it plays up on a test drive, my dealer will fob me off.
A new one for me that has happened a couple of times recently is using the ACC and hitting the button on the steering wheel to drop the speed by 1 mph and it's done the opposite and increased the speed by 1 mph with every click.The first time i noticed it i had just switched it on at a 30 mph limit and it hadn't registered the speed and carried on at 34 mph,So as i was approaching the camera van parked on the opposite side of the road i hit the button four times and the car speed up! I had to brake before i got to the van.
Eric of Ayr
New member
This happens to me seems also to be set off by sunlight on horizon
PanEuropean
Ready to race!
Hello Pete:
The battery is covered by the same warranty as that which applies to the rest of the vehicle. Warranty length varies by country - here in North America VW warranties are typically 4 years or 89,000 km (about 50,000 miles), with longer periods for some components such as the powertrain & corrosion protection.
Your VW dealer has a tool called a "Midtronics Battery Tester" - every VW dealer has one. Just ask them to test the battery. If it fails and you are still within warranty coverage they will install a new battery free of charge. If your warranty period has expired, I strongly recommend that you buy the new battery from your VW dealer and have them install it, because there is some software coding that needs to be done when a new battery is installed. If this coding is not done, battery performance and battery life will be compromised.
I have had one battery fail during warranty during the last 35 years of VW ownership - the dealer was happy to replace it, because if the Midtronics tester fails the battery, the dealer is assured that VW will honour the warranty claim.
Otherwise, my experience has been that batteries last about 5 or 6 years before the risk of unexpected failure to perform arises. I usually replace them after 5 years if I plan to keep the car - no point in waiting until it fails at (for example) 7 years, then getting stuck and needing to replace it in a hurry.
Michael
Maturedriver
Go Kart Champion
Battery suppliers have a get round to avoid any coding issues. Basically by using leads power is maintained on the change over from the old battery to the new one.
PanEuropean
Ready to race!
Except, the big problem with doing that is that the car will not know that it now has a new battery installed, nor will the car know what the characteristics of the new battery are.
Even if you are swapping out one battery for the absolute EXACT same new battery, you need to recode so the vehicle knows the battery is new.