Problem with start/stop system anyone?

[andygr]

Has anyone had any problems with start/stop on their Mk7's?

Earlier this week, I stopped due to traffic. The start/stop system shut the engine down as usual but when I came to move off, the engine failed to start. The starter attempted to restart the engine but it misfired and just died.

The MFD showed a message like “manual engine start required”. I tried three times to start the engine with the key – each time, it turned the starter but the car just would not start.

"ACC unavailable” then lit up, along with a yellow ACC warning symbol.
I turned the key right off, waited a bit - only then did the car start.

Really not great thing to happen - the dealer and VW UK don't seem interested even though some DTCs were logged.. Still trying to find out from the dealer exactly what they were..

-AG

 

[Mark V1]

Welcome to the forum!

If the dealer is not interested, try a different one now. You really need an insight in to why this happened.

 

[DW58]

Welcome Andy - I can only echo MarkV - take your business elsewhere.

 

[huithomas]

VW offered a new version of ECU software to fix this problem.

You'd better check with your dealer about this infromation.

 

[andygr]

VW UK Customer Services helpfully told me that it might be something to do with my style of driving..

 

[GTI-7-Performance]

VW UK Customer Services helpfully told me that it might be something to do with my style of driving..

Stopping you mean??

 

[andygr]

ha ha... yes, I did ask them to expand on that but they couldn't really explain their thinking on that one!!

 

[dickt]

When you contact VW customer service in the UK, you normally get a first response person who is basically a call centre worker. You need to ask to speak to a manager as they are the ones who know more about the issues.

I was told twice by different first response people that VW were unaware of any issues with the wipers on a Mk 7. I told the second one about an article that I was writing about it, I asked for her name so I could include it in the article, and she quickly passed me on to her manager who agreed that there was a known fault............

 

[Mark V1]

Nice one Dick !

 

[DW58]

It's so annoying that they'll lie their way out of a sticky situation.

I wouldn't be surprised to find that the initial point of contact for Volkswagen UK isn't even Volkswagen themselves, rather a third-party call-centre to whom they contract out their "Fobbing Off" service, just like M&S, an equally "Couldn't give a damn once we've got your money" company who have a call centre just down the road from me. The horror stories one hears from it are frightening.

 

[dickt]

But at least with M & S most of us can go in to a shop and raise mayhem. The shops are owned and run by M & S.
VW dealers are not run by VW, so causing a fuss is much less satisfying.

 

[DW58]

Yes, point taken. That aside, the dealerships are as franchisees responsible to both the customer, trouble is there are good dealers and bad. My local dealer which is a family-owned company with four Volkswagen dealerships and one Audi are pretty good, but the thought of buying a VW from the like of Arnold Clark fills me with horror.

 

[Geomets]

Has anyone had any problems with start/stop on their Mk7's?

Earlier this week, I stopped due to traffic. The start/stop system shut the engine down as usual but when I came to move off, the engine failed to start. The starter attempted to restart the engine but it misfired and just died.

The MFD showed a message like “manual engine start required”. I tried three times to start the engine with the key – each time, it turned the starter but the car just would not start.

"ACC unavailable” then lit up, along with a yellow ACC warning symbol.
I turned the key right off, waited a bit - only then did the car start.

Really not great thing to happen - the dealer and VW UK don't seem interested even though some DTCs were logged.. Still trying to find out from the dealer exactly what they were..

-AG

To restart a VW, you need to turn the key anti-clockwise and then back to start and ignition. Otherwise it won't restart. Found it out when I stalled an mk5 of a friend of mine...

 

[Luddite]

Has anyone had any problems with start/stop on their Mk7's?

Earlier this week, I stopped due to traffic. The start/stop system shut the engine down as usual but when I came to move off, the engine failed to start. The starter attempted to restart the engine but it misfired and just died.

The MFD showed a message like “manual engine start required”. I tried three times to start the engine with the key – each time, it turned the starter but the car just would not start.

"ACC unavailable” then lit up, along with a yellow ACC warning symbol.
I turned the key right off, waited a bit - only then did the car start.

Really not great thing to happen - the dealer and VW UK don't seem interested even though some DTCs were logged.. Still trying to find out from the dealer exactly what they were..

-AG

Is your car with a manual or DSG box?

 

[Genegenie]

But at least with M & S most of us can go in to a shop and raise mayhem. The shops are owned and run by M & S.
VW dealers are not run by VW, so causing a fuss is much less satisfying.

Oh yes it is (kinda); when I rejected my 'Flawed Crokus' bought from 'Heavens' Foreshaw', obviously 2 huge mistakes there, it was worth the look on their faces when I dumped the keys, manuals etc on the desk of the relevant, uninterested and initially smirking salesman, walked and didn't look back. Though I did see their reflections . The only issue I have with Mk7 stop/start is it functions the nano-second I come to a halt, in the years to come I reckon VW will sell a lot of starter motors ....