PanEuropean
Ready to race!
@BraxtonSomeone in Canada said the dealer upgraded him because of a TSB and people in Europe seem to be getting it OTA (that's what I think I saw)
The behaviour of the three VW Importers in the North American Region (NAR), those being VW Canada, VW of America, and VW Mexico, is very, very different than the behaviour of the European country importers. What I write below applies specifically to the MK 8 vehicles, but some of the concepts carry over to other models.
In Canada, VW does not push out OTA updates unless there is a problem that is both serious & urgent. This implies a safety or "car might not work" issue, and those OTA updates are rare. The preferred update path is dealership visits, and when the car goes in for annual service, if updates are necessary (note: 'necessary', not simply 'available') they get installed.
VW of America is pretty much the same, although they seem to be a bit more liberal about sending out less-critical updates such as map updates OTA.
VW Mexico has no Car-Net program at all for the MK 8, everything is done at a dealership.
Michael